Terms of Service.

These Terms govern your use of LV-Architect (the "Service", "we", "us"), operated by Structured Systems Labs LLC, a Virginia limited liability company. By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

LV-Architect is a planning, productivity, and proposal tool. It is NOT a substitute for licensed professional engineering, building-code compliance review, permitting, site survey, manufacturer documentation, or the professional judgment of a qualified designer or engineer of record. The narratives, bills of materials, cable schedules, riser diagrams, and other outputs the Service generates are starting points for review, not stamped construction documents. You are responsible for verifying every recommendation against the specific site conditions, the applicable local code, and current manufacturer datasheets before procurement, installation, or submission to an authority having jurisdiction.

Code citations included in the Service's output (NFPA 72, NEC, ANSI/TIA-568, BICSI TDMM, IEEE 802.3bt, FCC Part 15, etc.) are provided as design starting points and may not reflect amendments adopted in your jurisdiction.

You must provide a real email address and a password you keep confidential. You are responsible for activity under your account. If you suspect unauthorized access, change your password and email support@lv-architect.com immediately. We may suspend or terminate accounts created with falsified information or used to abuse other users or our infrastructure.

• No automated scraping, bulk export, or competitive reverse-engineering of the rules engine.
• No attempts to bypass tier device, project, or rate limits via API replay or shared accounts.
• No uploading of branding logos or content you do not own or have licensed.
• No attempts to probe, attack, or destabilize the Service or other users' data.
• No use that violates applicable export-control, trade-sanction, or anti-fraud laws.

Free is no-cost (anonymous + browser-session + local exports — no server storage). Paid tiers (Tier 1 at $19/month and up) are billed monthly through Stripe at the prices shown on the Pricing page. By upgrading you authorize the recurring monthly charge until you cancel. You can cancel from the Stripe billing portal accessible on your Billing settings page; you remain on your paid tier through the end of the billing period and drop to Free at the next renewal date. Server-saved projects then enter the standard retention countdown (14 days from last save) and any new server-side work requires re-upgrade. We may change prices with at least 30 days' notice; price changes apply to the next billing period after the notice window.

Refund policy. Fees already paid are not automatically refundable. In particular, we do not issue automatic refunds after substantial use of the Service, including (without limitation): saving one or more projects, generating a branded export, generating a multi-room export, or completing any export (PDF, CSV, or JSON). Refunds outside those constraints are discretionary on our part and made on a case-by-case basis except where applicable consumer-protection law mandates a refund. Email support@lv-architect.com within 14 days of the disputed charge to request review.

Refunds, disputes, and chargebacks may immediately end paid access. Filing a payment dispute or chargeback with your bank or card issuer (instead of first contacting us) is treated as a request to terminate the paid relationship. Upon receipt of a refund (full or partial), a dispute, or a chargeback against any payment, your account may be downgraded to Free immediately, your paid features may stop working without notice, and the account may be flagged for abuse review. Future signups using the same payment method, email address, IP address, or device fingerprint may be declined at our discretion.

You retain all intellectual-property rights in the designs, project metadata, branding logos, and other content you create or upload ("Your Content"). You grant us a non-exclusive, worldwide, royalty-free license to store, transmit, and render Your Content for the sole purpose of operating the Service for you. We do not use Your Content to train models, sell to third parties, or aggregate into competitive datasets.

The Service, including the rules engine, deterministic recommendation logic, code citations, narratives, UI, and visual identity, is owned by us and protected by applicable IP law. These Terms do not transfer ownership; you receive only the limited right to use the Service as documented for the period your account is in good standing.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, whether express, implied, or statutory, including without limitation any warranty of merchantability, fitness for a particular purpose, non-infringement, error-free or uninterrupted operation, accuracy of generated outputs, or compatibility with any specific manufacturer SKU. The deterministic engine produces consistent output, but consistency is not the same as correctness for your jurisdiction or your installation.

To the maximum extent permitted by law, neither we nor our service providers will be liable for any indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, or lost data, arising from or related to your use of the Service — including any installation, construction, code-compliance, permitting, manufacturer-warranty, or authority-having-jurisdiction outcome influenced by the Service's output. Our aggregate liability for any direct damages will not exceed the greater of (a) the amount you paid us in the twelve months preceding the claim or (b) one hundred U.S. dollars.

You agree to indemnify and hold us harmless from claims arising out of (a) your use of the Service in violation of these Terms or applicable law; (b) Your Content; (c) installation, construction, or procurement decisions you or your customers make based on the Service's output without independent licensed-engineer review.

You can terminate at any time by deleting your account from Account settings. We can suspend or terminate accounts for material violation of these Terms; we will email notice to the address on file before terminating except where the violation poses immediate risk to other users or our infrastructure. Upon termination, sections 6 (your content), 7 (our IP), 8 (warranties), 9 (liability), 10 (indemnification), and 12 (governing law) survive.

These Terms are governed by United States federal law and the laws of the Commonwealth of Virginia, the home state of Structured Systems Labs LLC, without regard to conflict-of-laws principles. Any dispute arising under these Terms will be brought in the state or federal courts located in Virginia, and you consent to that venue. The parties agree that any dispute will first be addressed in good faith via the contact in §14 before either party initiates a proceeding.

When we materially change these Terms we will update the "Last updated" date above and notify signed-in users by email at least 14 days before the change takes effect. If you do not agree with the change, your remedy is to stop using the Service and delete your account before the effective date.

For legal questions about these Terms: privacy@lv-architect.com.

For general product support: support@lv-architect.com.

— The LV-Architect Team